Q: My social media post isn’t showing. Is there something I need to do?
A: Make sure your profile is set to public. We only have access to public posts—privacy regulations prevent us from accessing private posts. Also, make sure you’ve used the right hashtag. Instagram will allow us to display posts from the last 24 hours, and Twitter will allow us to display posts from the past seven days.
Q: Which specific browsers are supported?
A: For the optimal viewing experience, we recommend using Chromium based browsers such as Google Chrome or Microsoft Edge. You can also get good results on Mozilla Firefox or Safari; however, there can be times where there may be slight visual differentiation (video controls, website design, etc.). We recommend always using the latest version of your chosen browser.
Q: How do I turn closed captions on or off?
A: Hover over the video player and you will see a “CC” button at the bottom right of the player. Click this button to get the closed captions to appear or disappear. If your subtitles aren’t working, reach out to the Stampin’ Up! staff in the Help Desk.
Q: Can I cast from my device to my TV?
A: Most devices allow screen casting if your TV is Bluetooth enabled. Refer to your device’s support information to learn more.
Q: What do I do if the video is buffering or the screen is black?
A: If you are experiencing video issues, there is likely a network/browser security setting preventing you from viewing the session. Here are a few steps you can take to alleviate this issue:
- Close excess tabs in your browser.
- Refresh your browser.
- Make sure you are not connected to a VPN.
- Close your browser out and reopen it.
- Make sure cookies are enabled.
- Clear your cache and cookies on your browser.
- Turn off your firewall.
- Clear your data.
- Google Chrome: Click the three dots in the top right-hand corner, click “More tools,” then click “Clear browsing data.”
- Firefox: Click the three lines in the top right-hand corner, select “Settings,” then select the “Privacy and Security” panel. In the “Cookies and Site Data” section, click “Clear Data.”
If your video issues continue to persist, try connecting to a different Wi-Fi network or try a different browser altogether.
Q: Can I change the font size of the closed captions?
A: No, you cannot change the size of your closed captioning. You can enlarge your screen size to a different monitor which will increase the size.
Q: Can I change my desired language after I already logged in?
A: Yes; you can change the language of the website by accessing the Language dropdown tab in the top right corner of the page.
Q: Can I access the event on two different devices?
A: Use the link sent to your email to access the event content on any of your devices. Be aware that you can only watch the event on one device at a time.
Q: What do I do if my video doesn’t have sound or the sound is echoing?
A: Double check that your volume is turned up on your computer and that the tab you are watching on isn’t accidentally muted. Also, make sure the audio icon is not muted in your video player. If that doesn’t work, try the following:
- Close out of the other tabs that are open on your browser.
- Close this window and come back to the page.
- Refresh your browser.
- Switch to a new browser like Google Chrome, Firefox, or Safari.
- Restart your computer.
- iPad specific: try the “Click to Unmute” button at the top center of the video player.
Q: Can I share this link?
A: Yes! The link can be shared with anyone to access the event.
Q. I’m having an issue logging into the platform on my device. What do I do?
A. If you’re logging in on an iPad, your device may be outdated. Try logging into the platform on a laptop or desktop.
Q. Why isn’t the Photo Booth working on my mobile device?
A. The Photo Booth is not compatible with mobile devices. Please use your laptop or desktop computer to take photos.
